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Author : Charles Duhigg
Genre : Self-Help
Drawing on his need to reevaluate how he communicated, Charles Duhigg has researched and written this book detailing the whys and how’s of effective communication. Who are supercommunicators? They are people who can steer a conversation to a successful conclusion. They are able to talk about difficult topics without giving offence. They know how to make others feel at ease and share what they think. They’re successful facilitators and decision-guiders.
In this book, Charles Duhigg illustrates the different types of everyday conversation and pinpoints why some go smoothly while others swiftly fall apart. He shares the conversational questions and gambits that bring people together. And he shows how even the most tricky of encounters can be turned around using dozens of examples.
Above all, he reveals the techniques we can all master to successfully connect with others, however challenging the circumstances. Packed with case studies and drawing on cutting-edge research, this book will change the way you think about what you say, and how you say it.
“Researchers have studied how our minds function during different sorts of discussions and have found out that various neural networks and brain structures become active during different types of dialogue. Simplifying greatly, there are three kinds of conversation that dominate most discussions: 1. What’s this really about? 2. How do we feel? 3. Who are we? These three conversations correspond to practical decision-making conversations, emotional conversations, and conversations about identity. The next time you feel yourself edging toward an argument, try asking your partner: ‘Do you want to talk about our emotions?’ Or do we need to make a decision together?’ Or is this about something else?'”
“How to figure out what this is really about. First, recognize that this is a negotiation. Next determine: What does everyone want? Then, how will we make choices together? The best negotiators didn’t battle over who should get the biggest slice of pie. Rather, they focused on making the pie itself larger, finding win-win solutions where everyone walked away happier than before.”
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